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Aftercare & Service

The relationship doesn't end at handover

Warranties with terms and claims, recurring service plans, aftercare cases and portal requests — the after-sale engine for repeat revenue and referrals.

The problem

After the ribbon photo, most builders go silent until something breaks. Warranty terms live in filing cabinets, service revenue leaks to whoever answers the phone, and referrals are left to luck.

Built for

Service managersOwnersWarranty/support staff
Illustrative sketch of aftercare cases — not a live screenshot.

How it works

  1. Activate

    Warranties and service plans attach at project completion with explicit terms.

  2. Schedule

    Recurring service plans generate visits on their cadence — deterministically, no surprises.

  3. Resolve

    Aftercare cases track requests (including portal-submitted ones) from open to closed.

  4. Retain

    The full history lives on the customer record, ready for renovations and referrals.

What's inside

Warranty registry

Deterministic
Terms, dates and claims per project with customer-visible policies you control.

Service plans

Deterministic
Recurrence rules generate scheduled visits and tasks.

Aftercare cases

Deterministic
Cases with statuses, assignments and full history.

Portal requests & messaging

Human approval
Customer-initiated requests arrive as cases; staff decide the response.

Service stops being reactive: commitments are recorded, visits are scheduled, and the after-sale years become an operating rhythm instead of a memory test.

See it on your own workflow

A walkthrough of the parts that match how your team sells, builds and services pools. No payment details, no commitment.

Book a demo